Privacy Policy

Last Updated: August 31, 2026

At WellCreation.in, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your personal information when you visit or use our website.

By using WellCreation.in, you acknowledge the practices described in this Privacy Policy.

1. About This Privacy Policy

This Privacy Policy applies to information collected through WellCreation.in, including when you:

  • Visit or browse our website.

  • Create an account.

  • Place an order.

  • Make a payment.

  • Contact our customer support.

  • Subscribe to our emails or promotional communications.

  • Submit a product review or feedback.

  • Participate in promotions or offers.

  • Interact with our website through cookies or similar technologies.

2. Information We Collect

Depending on how you use our website, we may collect the following information.

Personal Information

When you place an order or interact with our services, we may collect:

  • Full name.

  • Mobile/telephone number.

  • Email address.

  • Billing address.

  • Shipping address.

  • Payment-related information.

  • Order and transaction details.

  • Information provided when contacting customer support.

Account Information

If you create an account, we may collect information such as your name, email address, phone number, login-related information, and account activity.

Order Information

We may collect information relating to your purchases, including:

  • Products purchased.

  • Order number.

  • Order date.

  • Product customization details.

  • Delivery information.

  • Payment status.

  • Return, refund, replacement, or cancellation information.

Device and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address.

  • Browser type.

  • Device type.

  • Operating system.

  • Pages visited.

  • Website interactions.

  • Approximate location derived from technical information.

  • Referral information.

  • Date and time of website visits.

3. Information You Provide

You may voluntarily provide information when you:

  • Place an order.

  • Create an account.

  • Contact us.

  • Request customer support.

  • Submit a review.

  • Enter a promotional contest or offer.

  • Subscribe to marketing communications.

  • Provide information for a customized or personalized product.

Please ensure that information provided to us is accurate and up to date.

4. How We Use Your Information

We may use your personal information for purposes including:

Processing Orders

To process, confirm, pack, ship, and deliver your purchases.

Customer Support

To respond to your questions, complaints, requests, returns, refunds, replacements, and other customer-service inquiries.

Payments

To facilitate and verify payments and prevent fraudulent or unauthorized transactions.

Customized Products

If you purchase a personalized or customized product, we may use the information, text, images, names, or other details you provide to create and fulfil your order.

Website Improvement

To understand how customers use our website and improve its functionality, products, services, and shopping experience.

Communications

To send order confirmations, shipping updates, delivery notifications, service-related messages, and other communications necessary to fulfil your order.

Where permitted and where you have provided the required consent, we may also send promotional emails, SMS, WhatsApp messages, or other marketing communications.

Security and Fraud Prevention

To detect, prevent, investigate, and address fraud, unauthorized transactions, security issues, abuse, and other harmful or unlawful activities.

Legal and Regulatory Requirements

To comply with applicable laws, regulations, legal processes, government requests, and other lawful obligations.

5. Cookies and Similar Technologies

WellCreation.in may use cookies, pixels, tags, and similar technologies to provide and improve our website.

Cookies may help us:

  • Keep products in your shopping cart.

  • Remember your preferences.

  • Understand website usage.

  • Improve website performance.

  • Provide relevant content or advertising.

  • Measure marketing and advertising performance.

  • Detect suspicious or fraudulent activity.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

6. How We Share Your Information

We do not sell your personal information as a standalone product.

We may share information with trusted service providers when necessary to operate our business and provide services to you.

These may include:

Payment Providers

Payment processors and gateways may process payment information to complete transactions securely.

Shipping and Delivery Partners

Courier and logistics companies may receive your name, phone number, shipping address, and other information required to deliver your order.

Technology and Website Providers

We may use third-party providers for website hosting, e-commerce functionality, analytics, customer support, security, email, and other technical services.

Marketing and Advertising Providers

Where applicable and permitted, we may use advertising, analytics, and marketing platforms to understand website activity, measure campaigns, and display relevant advertisements.

Legal Authorities

We may disclose information where required or permitted by applicable law, legal proceedings, court orders, government requests, or to protect our legal rights, customers, website, or business.

Service providers that process information on our behalf may be required to handle information according to applicable contractual and legal requirements.

7. Payment Information

Payments made through our website may be processed by third-party payment gateways or payment service providers.

We generally do not need to store your complete debit card, credit card, UPI, or banking credentials on our own servers.

Payment information may be handled directly by the relevant payment service provider according to its own privacy and security practices.

8. Personalized and Custom Products

For customized products, you may provide names, photographs, artwork, text, logos, or other information.

We use such information only as reasonably necessary to process, manufacture, personalize, and fulfil your order and provide related customer support.

You should only upload or provide content that you have the right to use.

We may retain order-related customization information for legitimate business purposes, including customer support, order records, dispute resolution, and legal or accounting requirements.

9. Marketing Communications

If you choose to receive promotional communications, we may contact you regarding:

  • New products.

  • Special offers.

  • Discounts.

  • Sales.

  • New collections.

  • Other WellCreation promotions.

You may unsubscribe from promotional emails by using the unsubscribe option provided in the communication.

You may also contact us to request that promotional communications be stopped.

Please note that even after opting out of marketing communications, we may continue to send essential service communications, such as order confirmations, payment notifications, shipping updates, or important account-related messages.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and devices.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and fulfilling orders.

  • Providing customer support.

  • Maintaining business and transaction records.

  • Handling returns, refunds, disputes, and complaints.

  • Preventing fraud and misuse.

  • Meeting legal, tax, accounting, and regulatory obligations.

  • Protecting our legal rights.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

12. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

  • Request information about personal data we process about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where applicable.

  • Withdraw consent where processing is based on consent.

  • Request assistance regarding your personal information.

  • Raise a complaint regarding the processing of your personal information.

Where consent is the basis for processing, applicable Indian data-protection law provides for withdrawal of consent, subject to legal limitations and consequences.

To exercise an applicable privacy right, please contact us using the details provided below.

13. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children in circumstances where applicable law requires parental or guardian consent.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, applications, social-media platforms, payment providers, or other services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

15. Third-Party Services Used by Our Website

Depending on our website configuration, WellCreation.in may use third-party services for:

  • E-commerce and website hosting.

  • Payment processing.

  • Shipping and logistics.

  • Website analytics.

  • Advertising.

  • Email and communication.

  • Customer support.

  • Fraud prevention.

  • Website security.

These third parties may process information according to their own privacy policies and applicable agreements.

16. International Data Processing

Some service providers we use may process information on servers or systems located outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps required by applicable law and our service-provider arrangements to protect that information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable laws.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

Website: WellCreation.in
Email: contact@wellcreation.in
Phone/WhatsApp: [Your Phone Number]
Business Address: [Your Business Address]

We will make reasonable efforts to respond to privacy-related requests and complaints in accordance with applicable law.

19. Consent

By using WellCreation.in and providing your personal information, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires consent for a particular processing activity, we will seek consent in the manner required by applicable law.

You may withdraw consent where applicable by contacting us or using the available mechanism provided for that purpose. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Thank you for trusting WellCreation.in.