Terms of Service

Last Updated: August 31, 2026

Welcome to WellCreation.in. These Terms of Service govern your use of our website and the purchase of products from WellCreation.in.

By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

1. About WellCreation

WellCreation.in is an online store focused on print-on-demand products, including customized T-shirts, mugs, bottles, caps, and other personalized lifestyle products. We also offer wall décor and decorative items designed to enhance homes, offices, and personal spaces.

Throughout these Terms, "we", "us", "our", and "WellCreation" refer to WellCreation.in. "You" or "customer" refers to any person accessing our website or purchasing products from us.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

Use our website for any fraudulent or unlawful activity.
Attempt to gain unauthorized access to our website or systems.
Copy, reproduce, modify, or distribute our website content without permission.
Interfere with the security or proper functioning of the website.
Provide false or misleading information while placing an order.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, dimensions, colours, prices, and other information displayed on our website are accurate.

However, actual product colours may vary slightly depending on your device's display settings, lighting, photography, or manufacturing variations.

Product dimensions and specifications should be checked carefully before placing an order.

We reserve the right to correct errors, update product information, or change product availability at any time.

4. Prices and Payments

All product prices are displayed on the website and are subject to change without prior notice.

The applicable price at the time you place your order will generally apply to that order.

We accept the payment methods displayed during checkout. You agree to provide accurate and valid payment information.

If a payment is unsuccessful, incomplete, reversed, or otherwise not received, we may cancel or hold the order until payment is successfully confirmed.

5. Orders and Order Acceptance

Placing an order on WellCreation.in constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or other available communication methods.

An order is considered accepted when we confirm that the order has been processed for fulfilment.

We reserve the right to cancel or refuse an order in circumstances including:

Product availability issues.
Incorrect pricing or product information.
Suspected fraudulent or unauthorized transactions.
Incorrect or incomplete customer information.
Delivery restrictions.
Circumstances beyond our reasonable control.

If we cancel an order for which payment has already been received, the applicable amount will be refunded through the appropriate payment method.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated time shown on our website or communicated to you.

Delivery times may vary depending on your location, courier availability, weather, public holidays, transportation conditions, or other circumstances beyond our control.

Once an order has been handed over to the shipping or courier partner, delivery may be affected by circumstances outside our direct control.

Customers are responsible for providing a correct and complete shipping address and contact information.

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges or other applicable conditions may apply.

Please refer to our Shipping Policy for further information.

7. Returns, Refunds and Exchanges

Returns, refunds, replacements, or exchanges are subject to our Return & Refund Policy.

Customers should inspect products promptly after delivery and report any damaged, defective, incorrect, or missing item within the time period specified in our Return & Refund Policy.

For certain products, returns or exchanges may not be available due to their nature, customization, hygiene considerations, or other applicable conditions.

Please review our Return & Refund Policy before placing an order.

8. Damaged or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or significantly different from the product ordered, please contact our customer support as soon as possible.

We may request photographs, videos, packaging details, order information, or other evidence to investigate the issue and determine the appropriate resolution.

Where a replacement or refund is approved, it will be processed according to our applicable policies.

9. Cancellation

You may request cancellation of an order before it has been dispatched, subject to our cancellation policy.

Once an order has been dispatched or handed over to the shipping partner, cancellation may no longer be possible.

Any cancellation charges, if applicable, will be communicated according to the applicable order and refund conditions.

10. Intellectual Property

All content available on WellCreation.in, including but not limited to:

Logos and branding
Product photographs
Graphics and designs
Text and descriptions
Website layout
Images and videos
Product names and promotional materials

is owned by or licensed to WellCreation and is protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, publish, distribute, sell, or commercially exploit our content without our prior written permission.

11. User Reviews and Content

If you submit a review, photograph, comment, feedback, or other content to WellCreation.in, you represent that you have the right to submit that content.

You must not submit content that is:

False or misleading.
Abusive, offensive, or unlawful.
Infringing on another person's intellectual-property rights.
Harmful or fraudulent.
Unrelated to the relevant product or service.

We reserve the right to remove content that violates these requirements or applicable laws.

12. Promotions and Discount Codes

From time to time, we may offer promotional codes, discounts, sales, or special offers.

Promotional offers may have specific terms, eligibility requirements, expiry dates, usage limits, or product exclusions.

Unless specifically stated otherwise, promotional offers cannot be combined with other offers.

We reserve the right to modify or discontinue a promotional offer where permitted by applicable law.

13. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics providers, advertising platforms, or other service providers.

Your use of certain third-party services may also be subject to their respective terms and privacy policies.

We are not responsible for interruptions or failures caused solely by third-party services, although we will make reasonable efforts to assist customers where appropriate.

14. Website Availability

We aim to keep WellCreation.in available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

The website may occasionally be unavailable due to maintenance, technical issues, updates, server problems, or circumstances beyond our reasonable control.

15. Limitation of Liability

To the extent permitted by applicable law, WellCreation shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited under applicable law.

16. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, government restrictions, internet or technical failures, pandemics, war, civil disturbances, or other similar events.

17. Privacy

Your use of our website is also subject to our Privacy Policy.

We collect and use customer information in accordance with our Privacy Policy and applicable laws.

18. Grievance Redressal

If you have a complaint or concern regarding an order, product, payment, delivery, return, refund, or any other service provided by WellCreation, please contact our customer support.

Grievance Officer: [Name]

Email: [Customer Support / Grievance Email]

Phone: [Customer Support Number]

Address: [Business Address]

We will make reasonable efforts to acknowledge and resolve consumer complaints in accordance with applicable law and our grievance-redressal process. Indian e-commerce rules provide for a grievance mechanism and require specified complaint-handling timelines.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

Any dispute shall be subject to the jurisdiction of the competent courts and authorities having jurisdiction under applicable law, while preserving any rights and remedies available to consumers under applicable consumer-protection laws.